Last updated: April 15, 2025<\/p>\n
The following terms and policies apply to\u00a0all<\/u>\u00a0orders for Van\u2019s Aircraft RV kits.<\/em><\/p>\n All kit orders must be received on the current version of the applicable kit order form. These order forms are located at\u00a0www.vansaircraft.com\/order-a-kit<\/a>.<\/p>\n Each new RV kit is assigned a Serial Number after the order is received. The serial number is assigned with the first kit ordered and is used for that airplane. If you\u2019ve purchased a used kit, you must complete the transfer of ownership process to purchase additional kits to complete the airplane.<\/p>\n Important:<\/strong>\u00a0Van\u2019s requires a signed\u00a0Waiver and Release of Liability Agreement<\/a>\u00a0before<\/u> we will complete the order for your kit(s). Any customer, regardless of whether they are the original owner or a subsequent owner, who does not sign the agreement will not be sold a Van\u2019s Aircraft kit product or aircraft parts and will not be able to receive the documentation necessary to satisfy the FAA\u2019s requirements at the time of registration.<\/p>\n Due to high volume and limited warehouse storage space, we cannot and will not hold crated\/ready-to-ship kits in our warehouse<\/u>\u00a0while waiting for another kit order to combine it with.\u00a0We will ship each kit to you as soon as it is ready to ship<\/u>. In the event two kits happen to align timewise, we may end up shipping them together, but we will\u00a0not<\/u>\u00a0be able to intentionally plan combined shipments.\u00a0Please plan accordingly<\/u>. For overseas customers, we will do what we can to try to combine shipments, within reason, and minimize high shipping costs. However, we cannot guarantee we will be able to do so, and you must be prepared to accept individual shipments. Failure to accept individual shipments will result in price increases and\/or cancellation of the kit order, at the sole discretion of Van\u2019s Aircraft.<\/p>\n Unless we have otherwise agreed in writing, each kit order must be confirmed by making a deposit of 35% of the total kit order amount calculated on the form.\u00a0Your order is pending until the deposit is received and will only be finalized upon receipt of the deposit.<\/p>\n Approximately 60 days before your kit is ready to be crated, you will receive a \u201ccrating notice\u201d notifying you and requesting final payment for the remaining balance on your kit. The remaining balance is due 14 business days after we request payment. The balance on your kit order must be received before we can schedule the crating of your kit. If timely payment of the balance due is not received, you will forfeit your deposit.<\/p>\n Besides those kits listed below, kit deposits can be made quickly and securely via Visa, MasterCard, or Discover at www.vansaircraft.com\/makeapayment<\/a>. You may also pay your deposit or balance due via check or bank wire transfer. Our Kits Order Team can provide you with the bank information needed for electronic transfers.<\/p>\n For the below kits, the 35% d<\/span>eposit and final balance payment must be paid via check or bank transfer<\/u>:<\/p>\n Kit deposits are fully refundable for up to three (3) business days after the order is signed, and are refundable less $1000 per canceled kit until the customer is sent the Crating Notice. Once the Crating Notice has been sent to the customer, the original deposit is no longer refundable. Deposits will become the property of Van\u2019s Aircraft and be forfeited by the customer. Deposits on or full payment for Lycoming engines and Hartzell propellers purchased through Van’s are non-refundable.<\/p>\n If you choose to cancel your kit order, you may not transfer (sell or give) your order to another person<\/u>. When orders are canceled, Van\u2019s moves each customer remaining in the order queue up accordingly. New customer orders require the completion and submission of a new order form and are placed in the queue using the new order date. If you decide to sell your kit to another person\u00a0after\u00a0you take delivery<\/u> of the kit(s) from us, you may of course do so.\u00a0Van\u2019s will not transfer your order or \u201cplace in line\u201d to another person<\/u>.<\/p>\n All cancellations must be made in writing (either via email or on paper). Verbal cancellations cannot be accepted.<\/p>\n Due to production and crating constraints, components cannot be added to or deleted from empennage, wing, and fuselage kits.<\/u> This policy applies to both standard and quick-build kits. Firewall forward and finish kits may be customized for different aircraft configurations (slider\/tip-up canopy, engine model, taildragger\/conventional). However, no further additions or deletions can be accommodated. Any additional components must be ordered separately by calling Van\u2019s Aircraft Sales Department or through the webstore at store.vansaircraft.com<\/a>. Additional parts and components cannot be added to kit crates and will ship separately.<\/p>\n Important: Any deviation from the established RV-12\/12iS plans will force us to treat the kit as EAB rather than E-LSA, and we will issue all relevant paperwork accordingly. To register your RV-12 as an ELSA, you must buy all of your kits\/components from Van\u2019s due to the way the ELSA registration and certification process works.<\/strong><\/p>\n Kits and kit contents may not be returned or refunded. Individual parts or products purchased outside of a kit order<\/u> may be returned within 30 days of receipt for a customer credit of 75%. You must secure an RMA number from the Van\u2019s Aircraft shipping department prior to returning any items. PLease refer to the Merchandise Return Policy and Form document<\/a> for details and instructions. All returned parts must be unused and in new, sellable condition. Van\u2019s Aircraft is not liable for returned parts that are damaged due to shipping and will not offer credit or refund for damage or loss outside of Van\u2019s Aircraft\u2019s control. You should obtain insurance for items of significant value.<\/p>\n You must review and confirm your order is correct at the time you send Van’s Aircraft your final kit payment.<\/p>\n Estimated kit lead times change regularly based on supply chain delays, the current volume of orders, and a variety of other factors that fluctuate over time. For the latest estimated kit lead times, please visit our website<\/a>.<\/p>\n The crating date range that we communicate to you represents the\u00a0estimated<\/u>\u00a0timeframe when we believe your kit will be added to our crating team\u2019s work queue. It is\u00a0not<\/u> the same as the shipping date. It can sometimes take several weeks for a kit to ship after the crating date depending on volume, shipping company schedules and availability, etc. For your reference, here are the weights and dimensions of crated items<\/a>.<\/p>\n Should international customers choose to use their own freight forwarder instead of a Van\u2019s standard\/approved freight forwarding company,\u00a0Van\u2019s will add a $500 service charge to your kit order for each shipment<\/u>\u00a0we arrange through your freight forwarder.<\/p>\n Canadian customers must provide their broker information to Van\u2019s Aircraft prior to the crating date.<\/p>\n We endeavor to find the most cost-effective and reliable freight shipping arrangements for each kit within the USA and the rest of the world. Some of our smaller, boxed kits may ship by FedEx or UPS while the larger kits ship by truck, air, or sea freight. Our Kit Department determines and selects the best option for each shipment, considering the type of kit being shipped, cost, and the freight company\u2019s customer service history. All crates will be shipped via freight-collect (you pay the shipping charges when the kit(s) arrive at your delivery destination).<\/p>\n You will receive a Bill of Lading or other appropriate shipping documents when we ship your kit, which is typically sent via email from the shipping company. The freight carrier will contact you to make delivery and payment arrangements as needed when the freight items arrive at the closest terminal or depot, and before they deliver to your address. Be sure to watch your email and answer your phone to avoid delays.<\/p>\n When you order a kit, you agree and understand that you will have to take delivery of the kit(s) as soon as they become available.\u00a0Van\u2019s will not store your kits for you, and they must ship when ready.<\/u>\u00a0You may not order kits or products today for delivery later than when they are ready to ship, and we will not accept orders at today\u2019s prices for delivery in a timeframe that is later than our reasonably estimated timeframe \u2013 You must take delivery as soon as it is ready to ship<\/u>. Should you delay the delivery of your kit from the originally scheduled timeframe and priority on our customer order list, we reserve the right to cancel your kit order at our sole discretion, or to modify your kit price to the price effective on the date the kit ships, and we may reallocate your kit for the next customer in our queue. If we choose not to cancel your order, we will change your kit delivery to a future kit manufacturing batch\/slot and communicate the new price and approximate estimated crating timeframe to you.<\/p>\n Note that due to stringent shipping regulations and logistical considerations, we can only ship packages and parts that are purchased from Van\u2019s Aircraft. We cannot combine shipments from other vendors or sources. Packages delivered to our facility that are not purchased through Van\u2019s Aircraft\u00a0will be returned to the sender<\/u>.<\/p>\n It is the responsibility of the person receiving the freight to arrange a way to offload crates from the truck when they arrive. The freight company might be able to help, but you\u00a0should not assume<\/u> that will be the case, as they typically don\u2019t carry forklifts or dollies. You can also optionally request \u201clift-gate\u201d service for an additional cost through most freight companies but note that even if you request it not all freight terminals can deliver using a lift-gate truck and some lift gates may not be sufficient to offload large crates. Be aware that crated quick-build kits are large, heavy, and require a forklift or a significant number of strong people to help offload. Sometimes a flatbed tow truck pickup from the shipping depot or similar hired service may be worth considering for the final leg to your home or hangar. Refer to our crate dimensions and weight chart and plan accordingly.<\/p>\n If you see\u00a0ANY<\/u>\u00a0signs of shipping damage to your crates you\u00a0MUST<\/u>\u00a0note it on the delivery receipt BEFORE the driver leaves. If the delivery receipt is a hand-held computer, write\/enter the word DAMAGE as well as your name. Take photos immediately and report the damage to\u00a0kits@vansaircraft.com<\/a>\u00a0right away. Check the contents as soon as possible and contact Van\u2019s with the part numbers and digital photos of any damaged parts that will need to be replaced. We can assist you in communicating with the freight company if a damage claim is necessary. Your contract and any damage claim are with the freight company, so Van\u2019s Aircraft is not responsible for damaged freight<\/u>, but we will do our best to assist you through your claim process.<\/p>\n You need to open your crates and perform a complete inventory. Any damaged or missing parts must be reported to Van\u2019s within 30 days. After 30 days, we cannot offer replacements and you must order and purchase new parts by calling Van\u2019s Aircraft Sales Department or through the webstore at store.vansaircraft.com<\/a>.<\/p>\n For damaged shipments received via United Parcel Service, and\/or Federal Express, please contact the shipping department at Van\u2019s Aircraft immediately via email at\u00a0shipping@vansaircraft.com<\/a>.<\/p>\n Will-call may be available for customers who wish to pick their kits up at the factory in Oregon. Arrangements must<\/span> be made with our kits and shipping departments prior to your kit being crated<\/span>. An appointment is required for all will-call customers. We cannot offer unplanned will-call pickups and we cannot store your crated kit in our facility, so you must agree to a will-call appointment date that is acceptable to Van’s Aircraft<\/u>. To ensure your will-call appointment goes smoothly, is important that you review our Will-Call policy, which you can view at this link<\/a>. You must schedule the will-call date and time with our team in advance and establish a planned date for your visit to the factory to pick up your kit.<\/p>\n","protected":false},"excerpt":{"rendered":"NEW KIT ORDERS \u2013 REQUIREMENTS<\/strong><\/h3>\n
NO COMBINING OF KIT ORDERS\/SHIPMENTS<\/strong><\/h3>\n
MAKING DEPOSITS AND FINAL PAYMENTS<\/strong><\/h3>\n
\n
CANCELLATIONS<\/strong><\/h3>\n
ORDER CHANGES<\/strong><\/h3>\n
RETURNS<\/strong><\/h3>\n
CONFIRMATION<\/strong><\/h3>\n
KIT PRODUCTION LEAD TIMES<\/strong><\/h3>\n
CRATING DATE ESTIMATES<\/strong><\/h3>\n
USE OF CUSTOMER-PROVIDED INTERNATIONAL FREIGHT FORWARDER<\/strong><\/h3>\n
REQUIREMENTS FOR SHIPPING TO CANADA<\/strong><\/h3>\n
KIT SHIPPING<\/strong><\/h3>\n
CUSTOMER-INITIATED REQUESTS TO DELAY KIT DELIVERY<\/strong><\/h3>\n
NO THIRD-PARTY SHIPMENTS<\/strong><\/h3>\n
DELIVERY<\/strong><\/h3>\n
DAMAGE<\/strong><\/h3>\n
WILL CALLS<\/strong><\/h3>\n